Privacy Policy

1. Who we are

Havyn Inc. ("Havyn," "we," "our," or "us") operates the Havyn platform at havynapp.com and related subdomains. We connect homeowners with verified contractors for home improvement projects. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.

2. Information we collect

Information you provide

Account registration details: name, email address, phone number, and password
Profile information: service area, trade categories, business name, and license information (contractors)
Project details: descriptions, photos, budget ranges, and timelines (homeowners)
Payment information: processed through Stripe — we do not store full card numbers
Communications: messages exchanged through the platform and support inquiries

Information collected automatically

Log data: IP address, browser type, pages visited, time and date of visits
Device information: hardware model, operating system, and unique device identifiers
Usage data: features used, actions taken, and session duration
Cookies and similar technologies: see Section 6 for details

Information from third parties

Background check results from our verification provider (Checkr) for contractors
License and insurance verification data from relevant state databases
Phone verification confirmation from our telephony provider

3. How we use your information

To create and manage your account and verify your identity
To match homeowners with qualified contractors for specific project types and locations
To process payments and send transaction confirmations
To send project updates, bid notifications, and service-related communications
To conduct background checks and license verifications for contractors
To enforce our Terms of Service and investigate potential violations
To improve the platform through usage analysis and user research
To comply with legal obligations, including fraud prevention and tax reporting

4. How we share your information

We do not sell your personal information. We share your information only in these circumstances:

Between homeowners and contractors: When a project is matched, relevant project and contact details are shared between the homeowner and the matched contractor(s).
Service providers: We share data with vendors who help us operate — including Stripe (payments), Checkr (background checks), and Twilio (phone verification). These providers are contractually bound to protect your data.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Havyn, our users, or the public.
Business transfers: If Havyn is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before this occurs.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where retention is required for legal or regulatory purposes (such as tax records, which we retain for 7 years).

6. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. Types of cookies we use:

Essential cookies: Required for authentication and core platform functionality. Cannot be disabled.
Analytics cookies: Help us understand how the platform is used so we can improve it. You can opt out via your browser settings.

7. Your rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications at any time
Receive a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

8. Security

We use industry-standard security measures including encryption in transit (TLS), encrypted passwords, and access controls. However, no system is completely secure. If you believe your account has been compromised, contact us immediately at [email protected].

9. Children's privacy

Havyn is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, contact us at [email protected] and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before the changes take effect.

11. Contact

For privacy questions or to exercise your rights, contact us at:

Havyn Inc.

[email protected]

1. Who we are

2. Information we collect

Information you provide

Account registration details: name, email address, phone number, and password
Profile information: service area, trade categories, business name, and license information (contractors)
Project details: descriptions, photos, budget ranges, and timelines (homeowners)
Payment information: processed through Stripe — we do not store full card numbers
Communications: messages exchanged through the platform and support inquiries

Information collected automatically

Log data: IP address, browser type, pages visited, time and date of visits
Device information: hardware model, operating system, and unique device identifiers
Usage data: features used, actions taken, and session duration
Cookies and similar technologies: see Section 6 for details

Information from third parties

Background check results from our verification provider (Checkr) for contractors
License and insurance verification data from relevant state databases
Phone verification confirmation from our telephony provider

3. How we use your information

To create and manage your account and verify your identity

To match homeowners with qualified contractors for specific project types and locations

To process payments and send transaction confirmations

To send project updates, bid notifications, and service-related communications

To conduct background checks and license verifications for contractors

To enforce our Terms of Service and investigate potential violations

To improve the platform through usage analysis and user research

To comply with legal obligations, including fraud prevention and tax reporting

4. How we share your information

We do not sell your personal information. We share your information only in these circumstances:

Between homeowners and contractors: When a project is matched, relevant project and contact details are shared between the homeowner and the matched contractor(s).

Service providers: We share data with vendors who help us operate — including Stripe (payments), Checkr (background checks), and Twilio (phone verification). These providers are contractually bound to protect your data.

Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Havyn, our users, or the public.

Business transfers: If Havyn is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before this occurs.

5. Data retention

6. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. Types of cookies we use:

Essential cookies: Required for authentication and core platform functionality. Cannot be disabled.

Analytics cookies: Help us understand how the platform is used so we can improve it. You can opt out via your browser settings.

7. Your rights

Depending on your location, you may have the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of your personal information

Opt out of marketing communications at any time

Receive a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].