Terms of Service

1. Acceptance of terms

By creating an account or using the Havyn platform at havynapp.com and related services ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. These Terms apply to all users, including homeowners and contractors.

2. Description of services

Havyn is a marketplace that connects homeowners seeking home improvement services with licensed, verified contractors. Havyn facilitates introductions and transactions but is not a party to any contract between a homeowner and a contractor. Havyn does not perform any contracting services and is not responsible for the quality, timeliness, or outcome of any work performed by contractors found through the Platform.

3. Account registration

• You must be at least 18 years old to create an account.
• You agree to provide accurate, complete, and current information at registration and to keep it updated.
• You are responsible for maintaining the security of your account credentials. Notify us immediately at [email protected] if you suspect unauthorized access.
• You may not share your account with others or create multiple accounts for the same individual or business.

4. Homeowner terms

• Project submissions must describe real, current home improvement projects. Submitting fake, duplicate, or speculative projects is prohibited.
• Homeowners must complete phone verification for each project before contractors receive it.
• You agree to respond to contractor inquiries in good faith and to provide accurate information about your property and project requirements.
• Once you accept a bid, you agree to work directly with the contractor under the terms agreed between you. Havyn is not a party to this agreement.
• Leaving false or misleading reviews of contractors is prohibited and may result in account suspension.

5. Contractor terms

• Contractors must pass a background check and license/insurance verification before receiving leads. Providing false documentation is grounds for immediate and permanent removal.
• Lead fees are charged when a contractor submits a bid on a project lead. Fees vary based on project value and are disclosed before bidding.
• Monthly subscription fees are billed in advance and are non-refundable. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• Contractors may not contact homeowners through channels outside the Platform in order to avoid lead fees or subscription charges.
• You are solely responsible for completing work to the standard agreed with the homeowner, maintaining valid licenses and insurance, and complying with all applicable laws and building codes.
• Havyn reserves the right to remove a contractor for excessive negative reviews, repeated bid withdrawals, or verified homeowner complaints.

6. Fees and payments

• All fees are displayed in US dollars. Payments are processed securely through Stripe.
• Contractor subscription fees are billed monthly on the anniversary of your subscription start date.
• Per-lead fees are charged at the time a bid is submitted and are non-refundable.
• In the event of a payment failure, Havyn will attempt to charge your payment method again before suspending your account.
• Disputes about charges must be submitted within 30 days of the charge date by contacting [email protected].

7. Prohibited conduct

You may not use the Platform to:

• Submit fraudulent projects, bids, or reviews
• Harvest contact information to contact users outside the Platform
• Impersonate another person or entity
• Transmit spam, malware, or harmful code
• Engage in discriminatory practices in violation of applicable law
• Circumvent or attempt to circumvent any security measures
• Scrape or systematically download Platform data

8. Dispute resolution between users

Disputes between homeowners and contractors are primarily the responsibility of the parties involved. Havyn offers a mediation process through its Dispute Center as a courtesy. Havyn does not guarantee any outcome of a mediation. Havyn's decisions in mediation are final with respect to platform actions (such as account suspension) but do not constitute legal determinations.

9. Intellectual property

The Havyn name, logo, and all Platform content created by Havyn are owned by Havyn Inc. and protected by applicable intellectual property laws. Content you submit to the Platform (such as project descriptions and photos) remains yours, but you grant Havyn a non-exclusive license to use it to operate and improve the Platform.

10. Disclaimers

The Platform is provided "as is" without warranties of any kind. Havyn does not warrant that the Platform will be uninterrupted, error-free, or that any contractor found through the Platform will complete work to your satisfaction. Background checks and license verifications reduce risk but do not guarantee contractor quality or behavior.

11. Limitation of liability

To the fullest extent permitted by law, Havyn will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Havyn's total liability for any claim related to the Platform will not exceed the greater of $100 or the amount you paid to Havyn in the 12 months prior to the claim.

12. Governing law

These Terms are governed by the laws of the State of Vermont, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved through binding arbitration in Vermont, except that either party may seek injunctive relief in any court of competent jurisdiction.

13. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact: